Chapter 5-The Shareholder Comes Last by Timothy K. Smith

Harnish starts the beginning of this chapter with a summary describing how Johnson & Johnson took fast actions when seven were dead due to their Tylenol products being laced with cyanide and being sold in Chicago.

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Power BI Course

Microsoft’s Business Intelligence tool allows you to quickly develop stunning interactive dashboards. Use Power Query and Power Pivot to prepare data, and embed Excel charts, tables, Pivot Tables and Excel dashboards in your Power BI dashboards. Data refresh can be scheduled so your dashboards are always up to date.

Excel Dashboards Course

Dashboards provide insight, analysis and alerts by displaying key trends, comparisons and data in interactive reports. Filter data and change views to find answers to questions and problems.

Financial Modelling Course

A step-by-step guide to to create your own financial model including Income Statement, Balance Sheet and Cash Flow Statement. At the end of this course you will have a complete set of financial statements and will be able to repeat the process to build your own models.

Excel for Customer Service Professionals Course

Designed for professionals working in customer service or call center environments. Efficiently and accurately collect and analyze data. Create forecasts and generate clear, meaningful charts and reports. Boost your skills in handling customer service and call center information.